Refund & Cancellation Policy

Effective 7 October 2026 · Cutra, a product of Zelar Solutions

Short version: try Cutra free for 14 days with no card. If you pay and change your mind, you have a 7-day full-refund window on your first payment. After that you can cancel any time and keep access until the end of the month you paid for.

1. Free trial

Every new account gets 14 days of full access at no charge and without entering card details. Nothing is billed unless you choose a paid plan.

2. Cancelling your subscription

You can cancel at any time from the Billing page in the app, or by emailing hello@zelar.co.za.
Cancelling stops future renewals. You keep full access until the end of the billing period you have already paid for.
To avoid being charged for the next month, cancel before your renewal date.
There are no cancellation fees or penalties.

3. 7-day cooling-off refund (first payment)

In line with section 44 of the Electronic Communications and Transactions Act 25 of 2002, if you start a paid subscription online you may cancel within 7 days of the date of your first payment and receive a full refund of that payment, without giving a reason. Email hello@zelar.co.za within the 7 days with your account email and we will process the refund.

4. Renewals and later months

Because the Service is delivered immediately and used throughout the month, payments for renewal periods are not refundable once the period has started, and we do not pro-rate partial months after a cancellation. If you were charged for a renewal after you cancelled, or were charged in error, contact us and we will correct it and refund the amount.

5. When we will always refund

You were charged more than once for the same period, or an incorrect amount.
You were charged after a cancellation that was confirmed in the app or by us.
The Service was unavailable or materially defective for a significant part of a paid period and we could not fix it promptly — in which case we will refund or credit a fair portion.

6. How refunds are paid

Refunds are made to the original payment method (the card used through Paystack, or by EFT to the account that paid) within 7–10 business days of approval, depending on your bank.

7. Annual or EFT payments

If you have paid for a period in advance by EFT, the same 7-day cooling-off applies to that first payment. After that, an unused period is refunded only in the circumstances listed in section 5.

8. Your consumer rights

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or other South African law.

9. Contact

Refund or billing questions: hello@zelar.co.za