Delivery Policy
1. What we deliver
Cutra is a web application used in your browser at cutra.co.za/app. Your purchase is a subscription licence to use the Service, delivered electronically. No courier, postage or shipping charges apply.
2. When you get access
| Situation | When access starts |
|---|---|
| Free trial | Immediately after you register |
| Paid plan by card (Paystack) | Immediately after Paystack confirms the payment, usually within a few minutes |
| Paid plan by EFT | Once the payment reflects in our account, normally within 1 business day, and we activate your licence |
| Upgrade or downgrade of plan | Immediately once the change is confirmed |
3. How it is delivered
Once your licence is active, simply sign in at cutra.co.za/app with your email and password. You will also receive a confirmation of your subscription and, where applicable, a tax invoice by email. You need an internet connection and a current web browser.
4. If access does not start
If your payment has gone through but your plan has not activated within one business day, email hello@zelar.co.za with your account email and payment reference and we will fix it as a priority.
5. Downloads
Outputs you create in Cutra — such as cutting-list PDFs, labels, G-code files, quotes and invoices — are downloaded directly from the app to your own device.
6. Cross-border use
The Service can be used from anywhere with internet access, but it is priced and billed in South African rand (ZAR) and these policies are governed by South African law.
7. Contact
hello@zelar.co.za · Zelar Solutions, South Africa